1. About these terms
These Terms of Business explain the basis on which Welldora Healthcare Ltd supplies care workers and related staffing services to care homes and other healthcare clients. By asking us to provide services or engaging a worker introduced by us, you agree to these terms.
Welldora Healthcare Ltd is registered in England and Wales (company number 17373028). Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
2. Our services
We introduce and supply suitable healthcare assistants, support workers, and other care staff for temporary, ongoing, or permanent requirements. We will discuss your requirements, availability, rates, and any relevant service details with you before confirming a booking.
We take reasonable steps to check a worker's identity, experience, references, qualifications, right to work, and other compliance information relevant to the role. A worker's placement remains subject to the information available to us and the checks required for the assignment.
3. Your responsibilities as a client
You must give us accurate and complete information about the role, workplace, duties, required skills, working hours, pay or charge arrangements, and any health and safety or safeguarding requirements.
- Provide a safe working environment and a suitable induction for each worker.
- Give workers the supervision, instructions, equipment, and support needed to carry out their duties safely.
- Tell us promptly about any incident, concern, absence, performance issue, or change to the assignment.
- Comply with all applicable employment, health and safety, safeguarding, equality, and data-protection requirements.
- Keep accurate records of hours worked and approve timesheets promptly.
4. Bookings and timesheets
A booking is confirmed when we agree the worker, assignment details, dates, hours, and applicable rate with you. We will try to accommodate changes and replacement requests, but we cannot guarantee that a particular worker will always be available.
You must notify us as soon as possible if a booked shift is no longer required, a worker does not attend, or a worker finishes early. Unless we agree otherwise in writing, charges may apply for cancelled shifts or hours that were booked and made available.
You are responsible for confirming the hours worked. Timesheet approval, whether written or electronic, confirms that the recorded hours are accurate and authorises us to invoice for them.
5. Fees and payment
Our agreed rates and any applicable introduction or placement fees will be confirmed before services are supplied. Unless we agree different terms in writing, invoices are payable within the period stated on the invoice.
If an invoice is not paid when due, we may pause further services and charge interest or compensation where permitted by law. You must raise any invoice query promptly and provide enough information for us to investigate it.
6. Permanent introductions
If you employ or otherwise engage a worker introduced by Welldora, directly or through another organisation, within 12 months of the introduction or the end of a temporary assignment, an introduction fee may be payable. The applicable fee and any rebate arrangement will be agreed with you before the introduction or set out in our written quotation.
7. Conduct, safety, and safeguarding
We expect high standards of conduct from everyone involved in a placement. We may withdraw a worker or end a placement where there is a safeguarding concern, serious misconduct, a compliance issue, or another risk to a person receiving care, a worker, or the client.
You must report safeguarding concerns, accidents, allegations, and serious incidents to us immediately, as well as to any regulator or authority where required. Nothing in these terms limits either party's duty to protect people from harm or comply with the law.
8. Confidentiality and personal information
Each party must keep confidential information received from the other party secure and use it only for the purposes of the services. We process personal information in accordance with applicable data-protection law. More information is available in our Privacy Policy.
9. Liability
We will provide our services with reasonable care and skill. To the extent permitted by law, we are not responsible for losses caused by inaccurate information supplied by a client, a client's failure to provide a safe workplace or proper supervision, or events outside our reasonable control.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
10. Ending services
Either party may ask to end an assignment or stop using the services by giving reasonable notice. We may end or suspend services immediately where an invoice is overdue, a serious compliance or safeguarding concern arises, or continuing the service would create an unacceptable risk.
Ending an assignment does not affect fees that have already been incurred or any obligations that are intended to continue, including confidentiality and payment obligations.
11. Changes and applicable law
We may update these terms to reflect changes to our services or legal obligations. We will provide the updated version before it applies to new bookings or engagements. These terms and any dispute or claim arising from them are governed by the law of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.
12. Contact us
If you have a question about these terms, your account, or a placement, contact Welldora Healthcare Ltd at hello@welldora.co.uk or 0203 750 8646.