Privacy Policy

1. Who we are

Welldora Healthcare Ltd is a care worker staffing agency registered in England and Wales (company number 17373028). We are the organisation responsible for the personal information collected through this website.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

For privacy questions or requests, contact us at hello@welldora.co.uk or call 0203 750 8646.

2. Information we collect

Depending on how you use the website, we may collect:

• Contact and enquiry information: your name, email address, phone number, organisation, role, enquiry type, and the message or staffing details you send us.
• Application information: your name, contact details, preferred role, experience, availability, DBS status, postcode, and information you choose to include about yourself.
• Further recruitment information: if you progress with an application, we may ask for documents and information such as proof of identity and right to work, DBS details, qualifications, training records, employment history, and professional references.
• Technical information: limited information about your visit, such as device or browser information and server logs, may be processed to keep the website secure and functioning.

The website does not currently ask you to upload a DBS certificate through a form. Please do not include unnecessary sensitive information in a website form. We will explain how to provide any additional recruitment or compliance documents securely if they are needed.

3. How we use your information

We use personal information to:

• respond to your question, staffing enquiry, or request for a call;
• assess and progress your application to join our care worker register;
• contact you about suitable roles, shifts, onboarding, and compliance checks where relevant;
• verify information and meet our employment agency, safeguarding, regulatory, and legal responsibilities;
• protect the website, prevent misuse, and keep records of our communications; and
• improve our services and the way our website works.

4. Our lawful bases

Under UK data protection law, we rely on one or more of the following lawful bases:

• Taking steps at your request: to respond to an enquiry or consider your application before entering into an employment or services relationship.
• Legal obligation: to carry out checks and retain information where employment, safeguarding, tax, or other law requires us to do so.
• Legitimate interests: to run our staffing business, communicate with people who contact us, maintain appropriate records, and keep our systems secure, provided those interests do not override your rights.
• Consent: where we specifically ask for and rely on your consent. Where consent is the basis, you can withdraw it at any time by contacting us.

5. Sharing your information

We only share information when it is necessary and appropriate for the purposes described in this policy. This may include sharing relevant application or compliance information with care home clients when considering a placement, with your knowledge and where appropriate.

We may also use trusted suppliers who help us operate the website and communicate with you, such as hosting, email delivery, and secure business-system providers. Website form submissions are sent to Welldora's business inbox using a secure email delivery provider. These suppliers may only process information on our instructions and must protect it appropriately. If information is processed outside the UK, we take appropriate steps to protect the transfer in accordance with applicable data-protection law. We may disclose information where required by law or to protect people, our business, or our systems.

We do not sell your personal information.

6. How long we keep information

We keep enquiry information for as long as needed to respond and manage our relationship with you, then delete or securely dispose of it when it is no longer needed.

Application information is kept while we assess your application and, if you join our register, for as long as needed to manage placements, compliance, and our legal obligations. If an application does not proceed, we will retain it only for a reasonable period to meet our legitimate business and legal needs, unless a longer period is required or you ask us to consider deletion.

7. Keeping your information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No method of sending information over the internet is completely secure, so please contact us before sending documents if you need guidance on a secure route.

8. Your rights

Subject to legal exemptions, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete information where there is no good reason for us to keep it;
• ask us to restrict how we use your information;
• object to processing based on our legitimate interests; and
• withdraw consent where we rely on consent.

To exercise a right, email hello@welldora.co.uk. We may need to confirm your identity before responding. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.

9. Cookies and website links

This website does not currently use analytics or advertising cookies. We may use essential technical measures needed to keep the website, forms, and communications working securely, including basic anti-spam protections on form submissions. Your browser may also store its own preferences. We do not use this policy to cover websites operated by other organisations, including any site you reach through an external link; please read their privacy notices separately.

10. Changes to this policy

We may update this policy when our services, legal obligations, or the way we use information changes. The latest version will always be published on this page with its revision date.